"Gerry \(The MOTH\)" wrote:
I called them to say under section 10.1 (d) of the 3 T&C's I can cancel the
agreement as most of my calls are under 1 minute and the change would be
detrimental to me, but 3 are stating I'll still need to pay a cancellation
fee, even though the T&C's stat I don't need to.

Am I in the right and they are BSing me or are they correct?

That says:
: 10.1 You may end this agreement in the following ways:
: d. Within one month of a detrimental variation to your agreement. You can
: end the agreement within one month of us telling you about a variation to
: your agreement (which includes your Price Plan) which is likely to be of
: detriment to you. You must give written notice to 3 Customer Services
: within that month and your agreement will finish at the end of that month
: once we receive your notice. (A Cancellation Fee will not be charged.)


So I think you need to send notice in writing to 3 Customer Services. It's
probably something the call centre won't know about, especially if they're
in India. Send the letter Signed For or Special Delivery so you've got some
evidence they received the letter.

It can be a right pain to get these companies to respond to letters, so I
might be tempted to cancel any DD so /they/ have to chase /you/ for money.

Theo