Gerry (The MOTH) wrote:
"Theo Markettos" wrote in message
...
"Gerry \(The MOTH\)" wrote:
I called them to say under section 10.1 (d) of the 3 T&C's I can
cancel the
agreement as most of my calls are under 1 minute and the change
would be detrimental to me, but 3 are stating I'll still need to
pay a cancellation
fee, even though the T&C's stat I don't need to.

Am I in the right and they are BSing me or are they correct?

That says:
10.1 You may end this agreement in the following ways:
d. Within one month of a detrimental variation to your agreement.
You can end the agreement within one month of us telling you about
a variation to your agreement (which includes your Price Plan)
which is likely to be of detriment to you. You must give written
notice to 3 Customer Services within that month and your agreement
will finish at the end of that month once we receive your notice.
(A Cancellation Fee will not be charged.)


So I think you need to send notice in writing to 3 Customer Services.
It's
probably something the call centre won't know about, especially if
they're in India. Send the letter Signed For or Special Delivery so
you've got some
evidence they received the letter.

It can be a right pain to get these companies to respond to letters,
so I might be tempted to cancel any DD so /they/ have to chase /you/
for money. Theo

I've sent an email to them quoting the T&C's, but will follow it up
with a letter.

Hi Gerry,

what plan are you on? I'm just wondering if this affects me..

cheers

Mike P