Orange Dolphin Top Ups - WTF
Simon Ough wrote:
No no no!
Do the £5 topup first, then the £25. If you do the £25 first will will
regiister the first topup is between 20.00 and 29.99 and will only give
600 texts, do it the other way and you'll get unlimited.
And the £1 registration credit will be on there, it just shows as a
multibundle, not actual "cash" credit. Listen to the end of the message
on 453 and it'll tell you that.
The registrations on the automated IVR get recorded and passed to an
offline CSR to update, but it won't show for a while.
Hope that helps.
"Neil - Usenet" wrote in message
...
"Linker3000" wrote in message
...
I went through the automated droid-ess to register my SIM and give
IMEI etc. to setup an account, I was given an Orange number and I
have verified everything + got my 4 digit security code. I can login
to my account and my number is shown yet when I try to do anything I
am told I have not registered.
"Top up by £30 to receive 'unlimited' texts"..
...and what are the top-up options in 'my account'? £5, £10, £25 and
£50.
That's some smart programming there, Lou!
I spoke to a continental droid just now, he took all my details again
and gave me 99p credit for my troubles (woo hoo) - and that is not
showing up either.
If I text ny number I get the messages so I am 'live' to that degree.
Have I fallen in to some nightmarish black-n-orange hole?
Is there any escape?
you have not thought about it here.
top up 25quid, then topup a fiver.
i put 20quid on, 2x10's. job done, alll the keying you need to do is
the last 4 numbers on yer visa and the 3 numbers on its rear.
Cheers guys - but I still cannot top up online as it will not let me
register a credit card. The only way I have managed to do it is to buy a
voucher and use that.
Today I have received an automated response acknowledging my email
asking them to sort things out - things must be pretty crap now at
Orange if an *automated* service takes 4 days to respond. Glad I am no
longer with them for my main services (I pulled 14 business phones from
them two years ago, but I wanted the 'unlimited' text bundle for this
one new phone).
Hey get this from their email:
"Orange strive to supply customers with the highest level of service and
we would therefore like to advise that this is an automated response."
WTF is that supposed to mean?
a) Our reps are now so crap that you're better off with this generic
response that doesn't actually answer your question?
b) We're striving to provide the highest level of service but in this
case we haven't
c)?
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