3UK have just sent me an email saying they will be chaning the way they
charge for calls on my price plan (anything under 59secs will be rounded up
to 1min, including voicemail.

I called them to say under section 10.1 (d) of the 3 T&C's I can cancel the
agreement as most of my calls are under 1 minute and the change would be
detrimental to me, but 3 are stating I'll still need to pay a cancellation
fee, even though the T&C's stat I don't need to.

Am I in the right and they are BSing me or are they correct?

--
Gerry (The MOTH)
Website: http://nokiAAddict.com

"Gerry (The MOTH)" wrote in message
...
3UK have just sent me an email saying they will be chaning the way they
charge for calls on my price plan (anything under 59secs will be rounded
up to 1min, including voicemail.

I called them to say under section 10.1 (d) of the 3 T&C's I can cancel
the agreement as most of my calls are under 1 minute and the change would
be detrimental to me, but 3 are stating I'll still need to pay a
cancellation fee, even though the T&C's stat I don't need to.

Am I in the right and they are BSing me or are they correct?

--
Gerry (The MOTH)
Website: http://nokiAAddict.com


You are dealing with "3". This is what they and their customer service are
like.

"Gerry \(The MOTH\)" wrote:
I called them to say under section 10.1 (d) of the 3 T&C's I can cancel the
agreement as most of my calls are under 1 minute and the change would be
detrimental to me, but 3 are stating I'll still need to pay a cancellation
fee, even though the T&C's stat I don't need to.

Am I in the right and they are BSing me or are they correct?

That says:
: 10.1 You may end this agreement in the following ways:
: d. Within one month of a detrimental variation to your agreement. You can
: end the agreement within one month of us telling you about a variation to
: your agreement (which includes your Price Plan) which is likely to be of
: detriment to you. You must give written notice to 3 Customer Services
: within that month and your agreement will finish at the end of that month
: once we receive your notice. (A Cancellation Fee will not be charged.)


So I think you need to send notice in writing to 3 Customer Services. It's
probably something the call centre won't know about, especially if they're
in India. Send the letter Signed For or Special Delivery so you've got some
evidence they received the letter.

It can be a right pain to get these companies to respond to letters, so I
might be tempted to cancel any DD so /they/ have to chase /you/ for money.

Theo

"Theo Markettos" wrote in message
...
"Gerry \(The MOTH\)" wrote:
I called them to say under section 10.1 (d) of the 3 T&C's I can cancel
the
agreement as most of my calls are under 1 minute and the change would be
detrimental to me, but 3 are stating I'll still need to pay a
cancellation
fee, even though the T&C's stat I don't need to.

Am I in the right and they are BSing me or are they correct?

That says:
: 10.1 You may end this agreement in the following ways:
: d. Within one month of a detrimental variation to your agreement. You
can
: end the agreement within one month of us telling you about a variation
to
: your agreement (which includes your Price Plan) which is likely to be of
: detriment to you. You must give written notice to 3 Customer Services
: within that month and your agreement will finish at the end of that
month
: once we receive your notice. (A Cancellation Fee will not be charged.)


So I think you need to send notice in writing to 3 Customer Services.
It's
probably something the call centre won't know about, especially if they're
in India. Send the letter Signed For or Special Delivery so you've got
some
evidence they received the letter.

It can be a right pain to get these companies to respond to letters, so I
might be tempted to cancel any DD so /they/ have to chase /you/ for money.

Theo

I've sent an email to them quoting the T&C's, but will follow it up with a
letter.

--
Gerry (The MOTH)
Website: http://nokiAAddict.com

Gerry (The MOTH) wrote:
"Theo Markettos" wrote in message
...
"Gerry \(The MOTH\)" wrote:
I called them to say under section 10.1 (d) of the 3 T&C's I can
cancel the
agreement as most of my calls are under 1 minute and the change
would be detrimental to me, but 3 are stating I'll still need to
pay a cancellation
fee, even though the T&C's stat I don't need to.

Am I in the right and they are BSing me or are they correct?

That says:
10.1 You may end this agreement in the following ways:
d. Within one month of a detrimental variation to your agreement.
You can end the agreement within one month of us telling you about
a variation to your agreement (which includes your Price Plan)
which is likely to be of detriment to you. You must give written
notice to 3 Customer Services within that month and your agreement
will finish at the end of that month once we receive your notice.
(A Cancellation Fee will not be charged.)


So I think you need to send notice in writing to 3 Customer Services.
It's
probably something the call centre won't know about, especially if
they're in India. Send the letter Signed For or Special Delivery so
you've got some
evidence they received the letter.

It can be a right pain to get these companies to respond to letters,
so I might be tempted to cancel any DD so /they/ have to chase /you/
for money. Theo

I've sent an email to them quoting the T&C's, but will follow it up
with a letter.

Hi Gerry,

what plan are you on? I'm just wondering if this affects me..

cheers

Mike P

"Mike P" wrote in message
...
Gerry (The MOTH) wrote:
"Theo Markettos" wrote in message
...
"Gerry \(The MOTH\)" wrote:
I called them to say under section 10.1 (d) of the 3 T&C's I can
cancel the
agreement as most of my calls are under 1 minute and the change
would be detrimental to me, but 3 are stating I'll still need to
pay a cancellation
fee, even though the T&C's stat I don't need to.

Am I in the right and they are BSing me or are they correct?

That says:
10.1 You may end this agreement in the following ways:
d. Within one month of a detrimental variation to your agreement.
You can end the agreement within one month of us telling you about
a variation to your agreement (which includes your Price Plan)
which is likely to be of detriment to you. You must give written
notice to 3 Customer Services within that month and your agreement
will finish at the end of that month once we receive your notice.
(A Cancellation Fee will not be charged.)


So I think you need to send notice in writing to 3 Customer Services.
It's
probably something the call centre won't know about, especially if
they're in India. Send the letter Signed For or Special Delivery so
you've got some
evidence they received the letter.

It can be a right pain to get these companies to respond to letters,
so I might be tempted to cancel any DD so /they/ have to chase /you/
for money. Theo

I've sent an email to them quoting the T&C's, but will follow it up
with a letter.

Hi Gerry,

what plan are you on? I'm just wondering if this affects me..

cheers

Mike P


Direct Video & Talk & Text 500

--
Gerry (The MOTH)
Website: http://nokiAAddict.com

"Gerry (The MOTH)" wrote in message
...
3UK have just sent me an email saying they will be chaning the way they
charge for calls on my price plan (anything under 59secs will be rounded
up to 1min, including voicemail.

I called them to say under section 10.1 (d) of the 3 T&C's I can cancel
the agreement as most of my calls are under 1 minute and the change would
be detrimental to me, but 3 are stating I'll still need to pay a
cancellation fee, even though the T&C's stat I don't need to.

Am I in the right and they are BSing me or are they correct?

--
Gerry (The MOTH)
Website: http://nokiAAddict.com

You are the one with a copy of the contract you signed, or with access to
it.
If you read through it to find the first bit, why not the second?
No point asking now if you were right or not as you have already spoken
to the company!

"Gerry (The MOTH)" wrote in message
...
3UK have just sent me an email saying they will be chaning the way they
charge for calls on my price plan (anything under 59secs will be rounded
up to 1min, including voicemail.

I called them to say under section 10.1 (d) of the 3 T&C's I can cancel
the agreement as most of my calls are under 1 minute and the change would
be detrimental to me, but 3 are stating I'll still need to pay a
cancellation fee, even though the T&C's stat I don't need to.

Am I in the right and they are BSing me or are they correct?
Gerry (The MOTH)


Nope, refuse to pay, put it in writing that they have infringed their
contract with you, and offer them to take you to court.

Show me a Mobile network that still has billing by the second,
as always they are all playing follow the leader.

One network makes a detrimental change, gets away with it,
the others copy
What OFT should be investigating it the lack of real competition

Steve Terry

"Steve Terry" wrote in message
...

"Gerry (The MOTH)" wrote in message
...
3UK have just sent me an email saying they will be chaning the way they
charge for calls on my price plan (anything under 59secs will be rounded
up to 1min, including voicemail.

I called them to say under section 10.1 (d) of the 3 T&C's I can cancel
the agreement as most of my calls are under 1 minute and the change would
be detrimental to me, but 3 are stating I'll still need to pay a
cancellation fee, even though the T&C's stat I don't need to.

Am I in the right and they are BSing me or are they correct?
Gerry (The MOTH)


Nope, refuse to pay, put it in writing that they have infringed their
contract with you, and offer them to take you to court.

Show me a Mobile network that still has billing by the second,
as always they are all playing follow the leader.

One network makes a detrimental change, gets away with it,
the others copy
What OFT should be investigating it the lack of real competition

Steve Terry


Thanks Steve,

I know I'm in the right, but 3 are sending me round in circles saying crap
like they are just aligning with other networks and I was informed back in
Oct07 about this change? So why has it taken to now and then informing me by
letter the change will take place on 23rd Spet 08????

I eventually got put through to a supervisor who's sorting it out for me,
but I'll put it in writing and word as you suggested Steve.

--
Gerry (The MOTH)
Website: http://nokiAAddict.com

"Gerry (The MOTH)" wrote in message
...

"Steve Terry" wrote in message
...
SNIP
Thanks Steve,

I know I'm in the right, but 3 are sending me round in circles saying crap
like they are just aligning with other networks and I was informed back in
Oct07 about this change? So why has it taken to now and then informing me
by letter the change will take place on 23rd Spet 08????

I eventually got put through to a supervisor who's sorting it out for me,
but I'll put it in writing and word as you suggested Steve.

--
Gerry (The MOTH)
Website: http://nokiAAddict.com


Some CS staff are trained to lie, some just do it out of habit.