Argyllshire Advertiser

http://www.argyllshireadvertiser.co....n_Tarbert.html


Vodafone problems for customers in Tarbert

PATIENCE is wearing thin for residents in Tarbert after enduring more
than a month without any Vodafone reception.

Problems began on December 1 with many customers unable to receive or
make calls or send and receive text messages.

........more

"MB" wrote in message
...
Argyllshire Advertiser

http://www.argyllshireadvertiser.co....n_Tarbert.html


Vodafone problems for customers in Tarbert

PATIENCE is wearing thin for residents in Tarbert after enduring more
than a month without any Vodafone reception.

Problems began on December 1 with many customers unable to receive or
make calls or send and receive text messages.

.......more

she explained, adding that compensation for monthly payment customers would
be looked at 'on a case by case basis'.

*******s, what about PAYG customers (that Vodafone promote PAYG) who can't
use their phones?

On 29 Jan, 20:36, "Lars Homestead" wrote:
"MB" wrote in message

...



Argyllshire Advertiser

http://www.argyllshireadvertiser.co....hp/aid/5889/Vo...

Vodafone problems for customers in Tarbert

PATIENCE is wearing thin for residents in Tarbert after enduring more
than a month without any Vodafone reception.

Problems began on December 1 with many customers unable to receive or
make calls or send and receive text messages.

.......more
she explained, adding that compensation for monthly payment customers would
be looked at 'on a case by case basis'.

*******s, what about PAYG customers (that Vodafone promote PAYG) who can't
use their phones?

After that long you should be able to end your contract without paying
the remainder and get a PAC from them. I did this for the same
problem at a different location anyway. Took a while to speak to
anyone with any knowledge or sense at Vodafone - really made me
angry. I don't think they're as good as they used to be, although, I
guess that's personal experience!

In article , Lars Homestead
writes
"MB" wrote in message
.. .
Argyllshire Advertiser

http://www.argyllshireadvertiser.co..../Vodafone_prob
lems_for_customers_in_Tarbert.html

Vodafone problems for customers in Tarbert

*******s, what about PAYG customers (that Vodafone promote PAYG) who can't
use their phones?

How about laying the blame on the people responsible for the problem,
BT:

"The problem with our site is that there is a link failure. This is
managed by BT and we're currently waiting on them to fix the problem."
--
fred
BBC3, ITV2/3/4, channels going to the DOGs

The message
from fred contains these words:

In article , Lars Homestead
writes
"MB" wrote in message
.. .
Argyllshire Advertiser

http://www.argyllshireadvertiser.co..../Vodafone_prob
lems_for_customers_in_Tarbert.html

Vodafone problems for customers in Tarbert

*******s, what about PAYG customers (that Vodafone promote PAYG) who can't
use their phones?

How about laying the blame on the people responsible for the problem,
BT:

"The problem with our site is that there is a link failure. This is
managed by BT and we're currently waiting on them to fix the problem."


Would they leave the sites off if they were in a more lucrative area?
It is hard to imagine a fault that takes so long to rectify even a tower
collapse could be quickly rectified with a temporary one.

I could understand it with some of the other telecom companies that I
have dealt with but surprised that BT takes so long.

On Sat, 30 Jan 2010 13:19:23 +0000, fred wrote:

In article , Lars Homestead
writes
"MB" wrote in message
. ..
Argyllshire Advertiser

http://www.argyllshireadvertiser.co..../Vodafone_prob
lems_for_customers_in_Tarbert.html

Vodafone problems for customers in Tarbert

*******s, what about PAYG customers (that Vodafone promote PAYG) who can't
use their phones?

How about laying the blame on the people responsible for the problem,
BT:

"The problem with our site is that there is a link failure. This is
managed by BT and we're currently waiting on them to fix the problem."

Legally, the consumer's contract is with the service provider and it
is their responsibility to ensure performance of the contract. Any
contract between the service provider and their suppliers is their
problem to sort out.

In article , Scott
writes
On Sat, 30 Jan 2010 13:19:23 +0000, fred wrote:

In article , Lars Homestead
writes
"MB" wrote in message
...
Argyllshire Advertiser

http://www.argyllshireadvertiser.co....89/Vodafone_pr
ob
lems_for_customers_in_Tarbert.html

Vodafone problems for customers in Tarbert

*******s, what about PAYG customers (that Vodafone promote PAYG) who
can't
use their phones?

How about laying the blame on the people responsible for the problem,
BT:

"The problem with our site is that there is a link failure. This is
managed by BT and we're currently waiting on them to fix the problem."

Legally, the consumer's contract is with the service provider and it
is their responsibility to ensure performance of the contract. Any
contract between the service provider and their suppliers is their
problem to sort out.

And are you suggesting that makes Vodafone '*******s' as the previous
posted described?

Quoting legal chapter and verse of the consumers' contract will not get
the service restored any quicker if there is no alternative provider for
the link to the main network.

If the report of the fault being in the BT operated link is correct then
it they who deserve the flak.
--
fred
BBC3, ITV2/3/4, channels going to the DOGs

On Tue, 2 Feb 2010 14:59:16 +0000, fred wrote:

In article , Scott
writes
On Sat, 30 Jan 2010 13:19:23 +0000, fred wrote:

In article , Lars Homestead
writes
"MB" wrote in message
d...
Argyllshire Advertiser

http://www.argyllshireadvertiser.co....89/Vodafone_pr
ob
lems_for_customers_in_Tarbert.html

Vodafone problems for customers in Tarbert

*******s, what about PAYG customers (that Vodafone promote PAYG) who
can't
use their phones?

How about laying the blame on the people responsible for the problem,
BT:

"The problem with our site is that there is a link failure. This is
managed by BT and we're currently waiting on them to fix the problem."

Legally, the consumer's contract is with the service provider and it
is their responsibility to ensure performance of the contract. Any
contract between the service provider and their suppliers is their
problem to sort out.

And are you suggesting that makes Vodafone '*******s' as the previous
posted described?

No, such a claim could be defamatory.

Quoting legal chapter and verse of the consumers' contract will not get
the service restored any quicker if there is no alternative provider for
the link to the main network.

This depends on your view of the 'rule of law'. Personally, I would
say legal rights are quite an important part of civilised society.

If the report of the fault being in the BT operated link is correct then
it they who deserve the flak.

No, I don't agree. If I buy faulty goods from Tesco then Tesco sort
it out (as my contract is with Tesco) then Tesco can make a claim
against their supplier.

In article , Scott
writes
On Tue, 2 Feb 2010 14:59:16 +0000, fred wrote:

In article , Scott
writes
On Sat, 30 Jan 2010 13:19:23 +0000, fred wrote:

How about laying the blame on the people responsible for the problem,
BT:

"The problem with our site is that there is a link failure. This is
managed by BT and we're currently waiting on them to fix the problem."

Legally, the consumer's contract is with the service provider and it
is their responsibility to ensure performance of the contract. Any
contract between the service provider and their suppliers is their
problem to sort out.

Quoting legal chapter and verse of the consumers' contract will not get
the service restored any quicker if there is no alternative provider for
the link to the main network.

This depends on your view of the 'rule of law'. Personally, I would
say legal rights are quite an important part of civilised society.

If the report of the fault being in the BT operated link is correct then
it they who deserve the flak.

No, I don't agree. If I buy faulty goods from Tesco then Tesco sort
it out (as my contract is with Tesco) then Tesco can make a claim
against their supplier.

Legal remedies are no quick fix, suing Vodafone, even if successful wont
restore the service any quicker if the root cause is the failure of BT
to restore their link.

Using your retail sale analogy, if the manufacturer says they wont be
making another run of the product for six months then there is nothing
you can do to force the retailer to replace a product that is not
available, your sole remedy would be some kind of refund against the
purchase price of the goods.
--
fred
BBC3, ITV2/3/4, channels going to the DOGs

On Tue, 2 Feb 2010 22:56:06 +0000, fred wrote:

In article , Scott
writes
On Tue, 2 Feb 2010 14:59:16 +0000, fred wrote:

In article , Scott
writes
On Sat, 30 Jan 2010 13:19:23 +0000, fred wrote:

How about laying the blame on the people responsible for the problem,
BT:

"The problem with our site is that there is a link failure. This is
managed by BT and we're currently waiting on them to fix the problem."

Legally, the consumer's contract is with the service provider and it
is their responsibility to ensure performance of the contract. Any
contract between the service provider and their suppliers is their
problem to sort out.

Quoting legal chapter and verse of the consumers' contract will not get
the service restored any quicker if there is no alternative provider for
the link to the main network.

This depends on your view of the 'rule of law'. Personally, I would
say legal rights are quite an important part of civilised society.

If the report of the fault being in the BT operated link is correct then
it they who deserve the flak.

No, I don't agree. If I buy faulty goods from Tesco then Tesco sort
it out (as my contract is with Tesco) then Tesco can make a claim
against their supplier.

Legal remedies are no quick fix, suing Vodafone, even if successful wont
restore the service any quicker if the root cause is the failure of BT
to restore their link.

I don't think anyone has ever suggested that legal remedies are a
quick fix. You go on about BT restoring their link, but have you
considered that there might be an alternative way of serving the mast
- satellite or by some temporary link? What would happen in a civil
emergency? Vodafone's remedy it seems to me is to set up an
alternative (if one exists) then make a claim for damages against BT
for breach of contract.

Using your retail sale analogy, if the manufacturer says they wont be
making another run of the product for six months then there is nothing
you can do to force the retailer to replace a product that is not
available, your sole remedy would be some kind of refund against the
purchase price of the goods.

Suitable alternative product? Upgrade?