My female friend and I are having to find another telco. to join after
the demise of Fresh. However our immediate concern is to obtain a
refund of credit balances with Fresh (ex-CPW). Fresh seem to be
unwilling to action any refund right now. And we have been told to
wait until after March 31 (or until Fresh ceases to provide a
service). However we are sure that Fresh will not bother to refund
small amounts - and no - we don't want to port to Talk-Talk / Talk-
Mobile etc. So it looks as though Fresh will make off with our
balances - a nice little earner for them. CJB.

On 6 Mar, 17:54, CJB wrote:
My female friend and I are having to find another telco. to join after
the demise of Fresh. However our immediate concern is to obtain a
refund of credit balances with Fresh (ex-CPW). Fresh seem to be
unwilling to action any refund right now. And we have been told to
wait until after March 31 (or until Fresh ceases to provide a
service). However we are sure that Fresh will not bother to refund
small amounts - and no - we don't want to port to Talk-Talk / Talk-
Mobile etc. So it looks as though Fresh will make off with our
balances - a nice little earner for them. CJB.


Some people seem to have managed to obtain promises of refunds, so it
might be worth studying their negotiating tactics

http://forums.moneysavingexpert.com/...html?t=2222413

In message
,
andy writes
On 6 Mar, 17:54, CJB wrote:
My female friend and I are having to find another telco. to join after
the demise of Fresh. However our immediate concern is to obtain a
refund of credit balances with Fresh (ex-CPW). Fresh seem to be
unwilling to action any refund right now. And we have been told to
wait until after March 31 (or until Fresh ceases to provide a
service). However we are sure that Fresh will not bother to refund
small amounts - and no - we don't want to port to Talk-Talk / Talk-
Mobile etc. So it looks as though Fresh will make off with our
balances - a nice little earner for them. CJB.


Some people seem to have managed to obtain promises of refunds, so it
might be worth studying their negotiating tactics

http://forums.moneysavingexpert.com/...html?t=2222413

I started a thread on Fresh a couple of weeks ago and after useful
replies concluded that the switch to talkmobile would suit me - they use
the voadfone network which is the only one that works in one of my
regular remote valleys. The particular phone is used by one of my
children.

So - yesterday I went off to the webpage and started the process. They
want to send you a new sim so ask for address (obviously necessary) then
a whole lot of other stuff including evening phone number. It looks
like there is a tick box to opt out of marketing intrusion, but it
simply refers to use for SMS and calls to your mobile.

A dig into their terms and conditions, and the information that it is
compulsory to provide can be used by carphone warehouse and just about
anyone else they care to give it to for anything they like, forever.

I don't much want that, why should they ask for evening phone numbers
and so on, so - abandon process and go down the online PAC request route
- but the next web page asks for all the same information just to get
the PAC.

So - abandoned the whole lot, activated an old Voda payg sim, bought a
£10 voucher and texted new number to friends. It's just not worth
giving data to Carphone warehouse and their tendentious "un-privacy"
policy just to save a few quid.

I doubt I will ever do business with Carphone Warehouse or its
subsidiaries/spin offs again .... but will try to us the credit before
19 March.
--
Richard C

On Mar 8, 8:18*am, RCC wrote:
In message
,
andy writes





On 6 Mar, 17:54, CJB wrote:
My female friend and I are having to find another telco. to join after
the demise of Fresh. However our immediate concern is to obtain a
refund of credit balances with Fresh (ex-CPW). Fresh seem to be
unwilling to action any refund right now. And we have been told to
wait until after March 31 (or until Fresh ceases to provide a
service). However we are sure that Fresh will not bother to refund
small amounts - and no - we don't want to port to Talk-Talk / Talk-
Mobile etc. So it looks as though Fresh will make off with our
balances - a nice little earner for them. CJB.

Some people seem to have managed to obtain promises of refunds, so it
might be worth studying their negotiating tactics

http://forums.moneysavingexpert.com/...html?t=2222413

I started a thread on Fresh a couple of weeks ago and after useful
replies concluded that the switch to talkmobile would suit me - they use
the voadfone network which is the only one that works in one of my
regular remote valleys. *The particular phone is used by one of my
children.

So - yesterday I went off to the webpage and started the process. *They
want to send you a new sim so ask for address (obviously necessary) then
a whole lot of other stuff including evening phone number. *It looks
like there is a tick box to opt out of marketing intrusion, but it
simply refers to use for SMS and calls to your mobile.

A dig into their terms and conditions, and the information that it is
compulsory to provide can be used by carphone warehouse and just about
anyone else they care to give it to for anything they like, forever.

I don't much want that, why should they ask for evening phone numbers
and so on, so - abandon process and go down the online PAC request route
- but the next web page asks for all the same information just to get
the PAC.

So - abandoned the whole lot, activated an old Voda payg sim, bought a
£10 voucher and texted new number to friends. *It's just not worth
giving data to Carphone warehouse and their tendentious "un-privacy"
policy just to save a few quid.

I doubt I will ever do business with Carphone Warehouse or its
subsidiaries/spin offs again .... but will try to us the credit before
19 March.
--
Richard C- Hide quoted text -

- Show quoted text -

Fresh is not accepting top-ups anymore. A friend desperately needed to
top-up her Fresh PAYG phone at the weekend 'cos she was attending a
funeral and needed to be met at a railway station and needed to
contact her relatives. However this was refused. Crap service from a
crap company. Good riddance. And no we are not thinking about porting
to TalkMobile. CJB.

Using up Fresh credit.

I guess that the thing to do is to use the phone for long calls, maybe
to overseas, and use up all of the credit. Since Fresh is a virtual
network using T-Mobile the billing is always delayed. This means that
it is easy to get into negative credit - wherebye you can easily
overuse the positive credit available. Then you end up owing money to
Fresh. Since Fresh is refusing to refund real credit then its only
fair for customers in a negative billing situation to refuse to pay
them. Quid pro quo (or whatever).

But theft of customer's balances by refusing refunds will be a nice
little earner for Fresh.

CJB.