On Wed, 17 Mar 2010 18:24:55 -0700 (PDT), andy
wrote:

even then, you were still ranting on very recently about having to
wait for 3 months to hear from Phonepayplus, when you're evidently too
arrogant or too lazy to simply phone up PlanetCalling and ask them for
a refund

I've contacted PlanetCalling. They don't appear to have any record of
me even subscribing to their service.

So, I've been charged a fiver for a premium rate text message that
con-con giffgaff have no record of me requesting and the sender has no
record of sending.

Of course this matter is (hopefully) being investigated by
PhonepayPlus. Let's hope they get further with it than I've been able
to.

It's not so much a matter of me being lazy, it's just that I knew
everyone would pass the buck and deny knowledge and responsibly.

And, at the end of the day, the onus is on con-con giffgaff to bill
accurately and deal with problems, such as this, when they crop up.

Copy of email received from PlanetCalling:

----- Begin Quote -----

Good afternoon Martin,

May I just advise that I passed this onto our website technician to
check as I cannot see any active or cancelled subscription under you
mobile phone number provided. Can I ask if you have an RBID number so
we can check this on the system to try and find proof of a charge on
your number.

Can I also just inform you that for you to be charged a premium rate
someone must have text our service to subscribe as we do not have the
facility to randomly send the text with the service details without
subscription first. If you have any pin numbers which were sent to
you, which you should have if you have been charged, can you also
forward this through.

Unfortunately without either of these, there is no record of you
subscribing on our system, so there is no proof you have been charged
for us to refund you.

Regards

Amy

----- End Quote -----
--
Martin Jay
Back the Ban: http://www.backtheban.com/
League Against Cruel Sports: http://www.league.org.uk/

On 18 Mar, 14:22, Martin Jay wrote:
On Wed, 17 Mar 2010 18:24:55 -0700 (PDT), andy

wrote:

and through all of this, let's not forget that there is a reasonable
chance you actually received a message, and then there's just a chance
that it would have thanked you for subscribing, and named itself

if so, all your demands that giffgaff sort this out would be somewhat
perverse if you sat back and let them make the effort to discover
something you may well have known all along

Of course. *It's all my fault. *After all, I'm only the customer who's
been conned out of GBP5.10.

And you're as wrong about me receiving a text message from
PlanetCalling thanking me for subscribing to their service as you are
about virtually everything else you've written.
--

So what does the message you received actually say?

On Thu, 18 Mar 2010 19:08:37 -0700 (PDT), andy
wrote:
On 18 Mar, 14:22, Martin Jay wrote:

And you're as wrong about me receiving a text message from
PlanetCalling thanking me for subscribing to their service as you are
about virtually everything else you've written.

So what does the message you received actually say?

I don't recall receiving one, and the alleged sender (PlanetCalling)
doesn't have a record of my having subscribed to their service.

PlanetCalling had this to say: "May I just advise that I passed this
onto our website technician to check as I cannot see any active or
cancelled subscription under you mobile phone number provided."

PlanetCalling also refute the allegation made by giffgaff, and others
in giffgaff's forums, that it's possible to sign up to their premium
rate service via their website: "Can I also just inform you that for
you to be charged a premium rate someone must have text our service to
subscribe as we do not have the facility to randomly send the text
with the service details without subscription first."

giffgaff have already confirmed that I didn't subscribe to
PlanetCalling's service by SMS: "Based solely on you call records
there is no history of you requesting this service..."

Oh, and giffgaff have began removing my messages from their forums.

Out of interest, do you still stand behind your statements that this
is "bull****" and that I'm "arrogant or too lazy?"

It seems to me that I've done everything that was requested of me and
got nowhere. I'm still GBP5.10 out of pocket.

One of giffgaff's representatives has since agreed to take this case
on, but I've had to shout loud and be very persistent to get them to
take notice. giffgaff should have been on this from the day I raised
the matter with them. However, their initial response was "This is a
legitimate charge..."

It's not looking quite so "legitimate" now, is it?

All this could happen to you or any other giffgaff customer. Are you
still a happy giffgaff bunny?
--
Martin Jay
Back the Ban: http://www.backtheban.com/
League Against Cruel Sports: http://www.league.org.uk/

On 26 Mar, 00:22, Martin Jay wrote:
On Thu, 18 Mar 2010 19:08:37 -0700 (PDT), andy

wrote:
On 18 Mar, 14:22, Martin Jay wrote:
And you're as wrong about me receiving a text message from
PlanetCalling thanking me for subscribing to their service as you are
about virtually everything else you've written.
So what does the message you received actually say?

I don't recall receiving one, and the alleged sender (PlanetCalling)
doesn't have a record of my having subscribed to their service.

PlanetCalling had this to say: "May I just advise that I passed this
onto our website technician to check as I cannot see any active or
cancelled subscription under you mobile phone number provided."

PlanetCalling also refute the allegation made by giffgaff, and others
in giffgaff's forums, that it's possible to sign up to their premium
rate service via their website: "Can I also just inform you that for
you to be charged a premium rate someone must have text our service to
subscribe as we do not have the facility to randomly send the text
with the service details without subscription first."

giffgaff have already confirmed that I didn't subscribe to
PlanetCalling's service by SMS: "Based solely on you call records
there is no history of you requesting this service..."

Oh, and giffgaff have began removing my messages from their forums.

Out of interest, do you still stand behind your statements that this
is "bull****" and that I'm "arrogant or too lazy?"

It seems to me that I've done everything that was requested of me and
got nowhere. *I'm still GBP5.10 out of pocket.

One of giffgaff's representatives has since agreed to take this case
on, but I've had to shout loud and be very persistent to get them to
take notice. *giffgaff should have been on this from the day I raised
the matter with them. *However, their initial response was "This is a
legitimate charge..."

It's not looking quite so "legitimate" now, is it?

All this could happen to you or any other giffgaff customer. *Are you
still a happy giffgaff bunny?
--


Why can't you be arsed to make the simple effort to contact the number
supplier 2ergo, ask to be unsubscribed, and get them to tell you which
service it was so that you can contact that company for a refund?

You make assertions here that are blatantly untrue

Your threads are still on giffgaff forums, so you are lying when you
pretend they have been removed

From the start, giffgaff support staff were co-operative, not needing
your crap here or on theor forum in order to bully them against thewir
wishes into trying to help you.

"andy" wrote in message
...
On 26 Mar, 00:22, Martin Jay wrote:
On Thu, 18 Mar 2010 19:08:37 -0700 (PDT), andy

wrote:
On 18 Mar, 14:22, Martin Jay wrote:
snip
From the start, giffgaff support staff were co-operative, not needing
your crap here or on their forum in order to bully them against their
wishes into trying to help you.


But not co-operative enough to at least offer reverse charge opt out

Steve Terry
--
Get a free Three 3pay Sim with £2 bonus after £10 top up
http://freeagent.three.co.uk/stand/view/id/5276

On Tue, 16 Mar 2010 21:18:11 +0000, Martin Jay
wrote:

Well, well, well. Despite all it's community based fully charm,
giffgaff is just another con.

A few days ago I noticed my giffgaff balance had unexpectedly dropped
by GBP5, so I sent an email requesting a refund.

Surprise, surprise it transpires that giffgaff have charged me for an
unrequested premium rate text message that was sent from a third
party. I had hoped the premium rate text message business had put its
house in order, but it appears not. And, sadly, it also appears that
mobile networks and their resellers are happy to cuddle up in bed with
premium rate text message thieves.

I'm in shock!

I received this email, presumably from 2ergo although it doesn't
specifically say it is:

----- Begin Quote -----

Thank you for your recent email.

I have tried to call you today but unfortunately I had no joy.
Cellserv will refund you £6.00 within 28 days by postal order to the
address provided below.

----- End Quote -----

So, the good news is that it appears I'm going to get a refund.

I'm still of the opinion that giffgaff should have dealt with this
problem directly. I think this case has raised some serious issues
about the way the whole premium rate SMS system works. But most of us
here were already aware of them.
--
con-con giffgaff: http://www.spam-free.org.uk/giffgaff/