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Old November 16th 18, 10:21 AM posted to uk.telecom.mobile
Java Jive[_2_] Java Jive[_2_] is offline
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Default EE_and_Virgin_Media_fined_=c2=a313=2e3m_for_ov ercharging_?=customers?=

"EE and Virgin Media have been fined £13.3m by the telecoms regulator
for overcharging customers wanting to leave broadband and phone
contracts early.

Ofcom said customers were left "out of pocket".

The regulator said around 400,000 EE customers who ended their contracts
early were over-billed and paid up to £4.3m too much as a result.

It added almost 82,000 Virgin customers were overcharged by just under
£2.8m. However, Virgin said it would appeal.

Gaucho Rasmussen, director of investigations and enforcement at Ofcom,
said: "EE and Virgin Media broke our rules by overcharging people who
ended their contracts early. Those people were left out pocket and the
charges amounted to millions of pounds.""

https://www.bbc.co.uk/news/business-46233110