On 16/11/2018 11:21, Java Jive wrote:
"EE and Virgin Media have been fined £13.3m by the telecoms regulator
for overcharging customers wanting to leave broadband and phone
Ofcom said customers were left "out of pocket".
The regulator said around 400,000 EE customers who ended their contracts
early were over-billed and paid up to £4.3m too much as a result.
It added almost 82,000 Virgin customers were overcharged by just under
£2.8m. However, Virgin said it would appeal.
Gaucho Rasmussen, director of investigations and enforcement at Ofcom,
said: "EE and Virgin Media broke our rules by overcharging people who
ended their contracts early. Those people were left out pocket and the
charges amounted to millions of pounds.""
So just under £11 and £35 respectively per person? Given average
contract prices that doesn't sound too egregious.