UK Mobile Phones ( Mobile telephone equipment and networks.

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Old May 20th 13, 06:59 PM posted to
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First recorded activity by MobileBanter: Nov 2012
Posts: 732
Default Wierd voice mail problem, voice mail for another number on phone

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Whiskers wrote:
On 2013-05-18, wrote:
We have two phones with Virgin pay-as-you-go on Direct Debit
SIMs in
them. The SIMs have been moved between phones a few times
as we've
changed and upgraded.

We have a problem now where, when you call one of the
numbers and the
call isn't answered, you get through to the voicemail of the
number. Even more confusing is what happens when you call
one phone
from the other, it tries to go to voicemail on the *called*
phone but
since that's the voicemail of the calling phone you end up
listening to
the voicemail rather than being able to send one.

Can anyone suggest how to unscramble this, Virgin's help was

We can't change the SIMs around as we want to retain our own

It's as if the voicemail system is locked to the phone
rather than the

Have you ever set up any sort of 'call divert' between the two
numbers? Or changed the telephone number associated with the


However the SIMs have been moved. The sequence was as follows:-

Originally SIM 'A' was in my Nokia E71 and SIM 'B' was in a

Now SIM 'A' is in a cheap Samsung 1080i and SIM 'B' is in
the Nokia

Failing all else, try switching off one of the phones and
removing the SIM,
and leave it unused for "a little while" (eg 24 hours for a
first attempt,
then longer if that doesn't work) to see if that prompts 'the
system' to
restore its own voicemail to the other one.

Could try that over the weekend, thanks.

Remember that the only way your SP knows who is calling a
voicemail box is from CLI - it doesn't take any data from the
infrastructure. Go into the Divert menu and make sure that the
E71 is calling the right number. Also try dialling *#10# or
*#100# (depends on provider) and it will reply with the CLI that
your phone has supplied to the infrastructure.


harrogate three at ntlworld dot com

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